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Pillow Adjustment Service

If you aren’t happy with the firmness of your pillow, we will gladly customize it to your preference.  We will adjust your pillow, up to 5 ounces, FREE, for 30 days after the original date of purchase. For a softer pillow, we can also remove the fill at no charge. 

With either free service, your only cost would be the price of shipping to and from our factory. Please note that before an adjustment can be made, the product may need to be laundered by a professional or in our facility for an additional $40 charge.

Once we receive your pillow, please allow 3 business days for our team to make your adjustment. Please e-mail us at sales@ogallalacomfort.com or call us at 308-284-8403, Monday-Friday, 8am-5pm MST (we are closed weekends and holidays), if you are interested in getting your pillow(s) adjusted.

Can I still get my pillow adjusted after the 30 day window has passed?  

Absolutely!  To make a pillow more firm, we charge per ounce for additional fill:

600 White Down = $7/oz

600 Fill = $8/oz

700 Fill = $10/oz

800 Fill = $12/oz

900 Fill = $14/oz

Am I able to make adjustments to any other products? Unfortunately, we are unable to adjust comforters, featherbeds, hypodown® featherbeds, and custom products. Please e-mail us at sales@ogallalacomfort.com or call us at 308-284-8403 Monday-Friday, 8am-5pm MST (we are closed weekends and holidays).

We are a small, family-owned company, with a high demand for our unique products!  Since we like to take our time to provide the best customer service experience for each person who contacts us, please allow up to 1 business day to return your call or e-mail.